Most viewed questions
  • What are the bonus conditions?
    A bonus can be cashed out when it has been released. For example the welcome bonus has to be wagered 30 times before it is released. More information can be found on the bonus information page. The wagering requirements may vary per bonus promotion. Releasing a bonus means that the bonus will be converted into real money.
  • What can I do with a bonus?
    Bonus money is an extension of your own money. Suppose you have lost your own money, you can continue playing with the bonus money. When you have met the bonus conditions, the bonus money and its winnings are automatically converted into real money.
  • Can I play on all games with my bonus money?
    All Bonuses can only be used to play slots. It’s not possible to play Live Games and Jackpot Games with Bonuses.
  • Will a bonus expire when I request a payout?
    When your bonus has not yet been released and you want to request a payout, the bonus amount will be deducted from the requested payout amount. The bonus amount will not return on your balance when cancelling a payout.
  • Do you have a support service and how can I contact you?
    We have a live support which you can always contact. You can also reach us via our contact form. Your questions are always answered within 12 hours.
  • When do I qualify for a bonus?
    You qualify for a bonus when there is an action or special bonus promotion. You can inform yourself by regularly visiting the promotional page, and we will send out newsletters regularly.
  • How can I request a payout?
    You can request a payout on our payout page. Please fill in all necessary details and make sure you verified your email and filled in your profile before requesting the payout.
  • What is the minimum amount I can payout?
    You can request a payout starting from 20,-
  • How many accounts are allowed?
    Up to two accounts per IP / home address addresses are allowed. Extra accounts created by VPN or Proxy will be banned.
  • What should I keep in mind when entering my bank details?
    When you request a payout, you will be asked for your bank account number, your name and location. By location we mean your home address as displayed on your bank statement.

Responsible gaming

Questions about the games
  • What is the minimum bet I can place?
    It’s possible to wager from €0.01(for example on the slots) up till 500,- per game.
  • Can I also play the casino games for free?
    Of course you can! You can play all our games for free without limitations, except for the live casino games. At the live casino you can only watch at the game. You will not have register for an account to do so.
  • What kinds of games do you offer?
    Florijn Casino offers a wide range of online casino games. The games can be divided in flash games and live casino games. The offer consists of well-known casino games like video slots, classic slots, roulette, blackjack, baccarat, (video) poker, scratch cards and other games like bingo and horse racing. You can try all “flash” casino games for free.
  • Where can I find your games?
    When you want to play our casino games, you can click on the “casino” button at the top menu of this page to play our flash games, and the “live casino’ option to play at the live casino.
  • Where can I find the rules of the games you offer?
    All game rules are listed within the games. So, when you open a game in the game lobby, you will find a button in the game that links to the rules of that particular game.

Questions about system specifications

Questions about privacy
  • When and why must I submit personal data?
    When you open an account at Florijn Casino, we need some personal data from you; for your own security. The most important reason for us is to check if nobody misuses your personal data and because of legislation we must meet as an online casino. We will also have to check your identity, to see if you are of the legal age of 18 years.
  • Why do I have to provide ID copies for a credit card deposit?
    If you make a deposit using a credit card you must provide a copy of your ID (passport, driving license or ID card), as well as a copy of the front and back side of the credit card. Some data on the credit card may be obscured, so you will not have to be afraid of misuse. Florijn Casino wants to prevent so-called chargebacks and the misuse of credit cards by doing this.
  • Why does Florijn Casino verify my address and bank account when I win a big prize?
    This way we can make sure that the money ends up with the right person. We want to protect ourselves and the player against players who provide false information. When you win a big prize of more than 2.500 euro and request a payout, all account information will be verified.
  • What will happen with my documents after submission.
    After checking your documents they will remain in our database for 24 hours. After 24 hours the documents will be destroyed. This will be displayed in your account so you can check current status.
  • Must I allow cookies on my computer?
    In order to distinguish you from other logged in users, we make use of a cookie that is saved in your browser during your session while playing at Florijn Casino

Questions about my account
  • How many accounts are allowed?
    Up to two accounts per IP / home address addresses are allowed. Extra accounts created by VPN or Proxy will be banned.
  • How can I place a bet to win real money?
    To play with real money, at first you need to have opened an account and deposited money into your online casino account. Then you can choose the game you want to play, select the amount you want to bet and confirm your bet.
  • I forgot my password, what should I do?
    When you have forgotten your password, you can click the link “Recover password” , which can be found in the module where you normally log into the casino. Then follow the steps on the screen. In order to retrieve your password, you will need your email address and your username. When you have also forgotten one of these, you can contact the customer service.
  • Is someone else allowed to play with my account?
    An account is strictly personal and not transferable. The player will be responsible for all actions taken when logged-in into the account.
  • How can I delete my account?
    Please contact our Support Team by email: support@florijncasino.com or by using our Live-Chat.

Questions about deposits/payouts

Questions about bonusses
  • What are the bonus conditions?
    A bonus can be cashed out when it has been released. For example the welcome bonus has to be wagered 30 times before it is released. More information can be found on the bonus information page. The wagering requirements may vary per bonus promotion. Releasing a bonus means that the bonus will be converted into real money.
  • What can I do with a bonus?
    Bonus money is an extension of your own money. Suppose you have lost your own money, you can continue playing with the bonus money. When you have met the bonus conditions, the bonus money and its winnings are automatically converted into real money.
  • Can I play on all games with my bonus money?
    All Bonuses can only be used to play slots. It’s not possible to play Live Games and Jackpot Games with Bonuses.
  • Will a bonus expire when I request a payout?
    When your bonus has not yet been released and you want to request a payout, the bonus amount will be deducted from the requested payout amount. The bonus amount will not return on your balance when cancelling a payout.
  • When do I qualify for a bonus?
    You qualify for a bonus when there is an action or special bonus promotion. You can inform yourself by regularly visiting the promotional page, and we will send out newsletters regularly.

Paymentsystems
  • How do I make a deposit using Skrill (Moneybookers)?
    To be able to deposit with Skrill you need to have a Skrill account. Please follow the steps below after signing up on Skrill; 1. Open the deposit page by clicking on the deposit button on the top of the page. 2. Once on the deposit page, you choose skrill tab 3. Type in the amount that you would like to deposit. The amount that you type is the amount we will deduct from your Skrill account. 4. You will be directed to Skrill page and asked with your login information. Provide your login information and confirm the transaction. 5. Your account will be credited instantly after the a few seconds and you will be notified by an email to your registered email address.
  • How can I make deposit using Paysafecard?
    Please follow the instructions below to make a Paysafecard deposit: 1. Open the deposit page by clicking on the deposit button on the top of the page. 2. Once on the deposit page, you choose “Paysafecard” tab 3. Specify your deposit amount. The amount that you type is the amount we will deduct from your Paysafecard balance. Your account will be credited instantly and you will also be notified by an email to your registered email address.
  • How can I make deposit using Mister Cash?
    Please follow the instructions below to make a Mister Cash deposit: 1. Open the deposit page by clicking on the deposit button on the top of the page. 2. Once on the deposit page, you choose “Mister Cash” tab 3. Specify your deposit amount. The amount that you type is the amount we will deduct from your bank balance. 4. Click “start deposit” and follow your bank instructions Your account will be credited instantly and you will also be notified by an email to your registered email address.
  • How can I make deposit using Sofort banking?
    Please follow the instructions below to make a Sofort banking deposit: - Open the deposit page by clicking on the deposit button on the top of the page. - Once on the deposit page, you choose “Sofort” tab - Specify your deposit amount. The amount that you type is the amount we will deduct from your bank balance. - Click “start deposit” and follow your bank instructions - Your account will be credited instantly and you will also be notified by an email to your registered email address.

General
  • Do you have a support service and how can I contact you?
    We have a live support which you can always contact. You can also reach us via our contact form. Your questions are always answered within 12 hours.
  • I'm not satisfied with your product or services, where should I submit a complain?
    Florijn Casino strives to build a good relationship with its clients. Our hospitality and customer service is highly valued by us. If you have the feeling you were not helped correctly by our customer service, or if you are left with an unsatisfied feeling after playing our games. please email your complaint to our management at support@florijncasino.com or fill in the form at the contact page
  • What are the Casino opening hours?
    The online casino is open 24 hours a day. Only some games at the Live casino are closed occasionally. You can find all opening hours at the Live casino page.
  • Which currency do you use in the casino?
    You can make your deposits in euro.
  • How do I know you offer fair games?
    Florijn Casino is guaranteed a fair online casino. Our casino games have an official Curaçao e-Gaming License. Our games and the results of our games are constantly supervised by the authorities in Curaçao, which guarantees fair gaming To guarantee that each number has an equal chance of being drawn (this means to keep things fair) we use a certified machine which has been verified. This is called a random number generator (RNG). The RNG cannot be rigged and is used by all reputable online casinos.